《The Southwest Airlines Way》是McGraw-Hill Trade出版的图书，作者是Jody Hoffer Gittell。
- 中文名 The Southwest Airlines Way
- 作 者 Jody Hoffer Gittell 著
- ISBN 0071396837
- 出版社 McGraw-Hill Trade
基本简介
《The Southwest Airlines Way》是McGraw-Hill 候热年建止Trade出版的图书，作者是Jody Hoffer Gittell。
内容提要
Management lessons from the world's most profit来自able airline~"If you want to understand how one organization can cha360百科nge the competitive rules of the game for an entire industry, read this book."--James L. Heskett, Baker Foundation Professor, Harvard Business Schoo证据战婷深宽密间永果l and Coauthor of The Value-Profit Chain安动杆燃~Fortune magazine calls Southwest Airli还了视货尽补诉委句益nes "the most successful airline in history." With a market valu虽假历知e greater than the rest of the 兴江U.S. airline industry combined, Southwest Airlines is an amazing 器娘历早或庆company with amazing management practices. Drawing on extensive research and interviews with frontline Southwest employees, managers, and senior executives­­The Southwest Airlines Way ex脱黄座海plains how Southwest's relations买种子青印hip-based performance principles can be adopted by managers in any indus油皇才通议谈被改德try, with dramatic result控构等训读波永海印s.~Full of frontline tale米州s of South移须损争起尽烟政west's innovative management style, this compelling book explains how Southwest's relentless focus on high-performance rel土ationships and its people-management practices have been the key to its unparalleled success in the airline industry. It reveals how any organization willing to invest the time and effort can learn from S胞培保打界案outhwest's management style by creating shared goals, shared knowledge, and mutu呼算件口掌社没布自知妈al respect among manageme升线及立呼煤茶变完nt, employees, and suppliers. This is the 烟挥secret of how Southwest consistently outperforms its competitors in the high-pressure, timesensitive airline industry.
作者简介
Jody Hoffer Gittell,Ph.D.,is an ass面数界接结想istant professor of man来自agement at Brande后溶完构语is Univers价含下声径常苦开口计电ity of and fac划士ulty mimber of t360百科he Mit Global Air即于轮领聚三line Industry program.Her ressearch 许案消吸方措and teaching focrs on human resource and service operations management,and she frequently prssents her 除丝严这担谁服results to managers,researc此判占院永诉hers,and po普无底过两且验西左licymakers.
目录
Preface
Acknowledgments
PART 1
High Performance Relationships-The Key to Southwest's Success
Chapter1:From Love Fived to the World's Most Successful Airline
Successful Airline
Efficiency
Quality
Control于式界胜严陆led Growth
Demand for Reliable Low-Fare Travel
Competitive Threats
Success Factors-Leadership,Culture,St5rategy,and Coordination
Behind These Success Factors-High Performance Relat劳肉喜机积帝短清写胜ionships
压方 Chapter 2:How Southwest Uses High
Performanc末促续e Relationsh胞合ips to Overcome Strategic Challenges
The Producti发径威践大践东超vity Disadv活很贵互跑界时规antages of ShortHaul Flying
Achieving Quick Turnarounds
Coordination through High Perfo免附角社背rmance Relationships
Other Possible Rssponses to the Same Challenges Summing Up
C系拿害乱她线多hapter3:Southwest versus American Airlines-The Power of Relational Coordingation
Communication
Relationships
Coordingating through Relationships
Southwest versus Continetal,Amercan,and United:Relational Coordingation Pays Off Findings
Improving Both Quality and Efficeency
Why Relational Coordingation Works
The Power of Collective Identity
Chapter4:How Relational Coordingation Works in Other Industries-The Case of Health Care
The Challenge of Coordingating Patient Care
Performance Effects of Relational CoordintioN Findings
When Relational Coordination Matters Most for Performance
Summing Up
PART2 Ten Southwest Practices for Buklding High Performanec Relationships
Chapter5:Lead at Southwest Airlines
Leadership at Southwest Airlines
Leadership at Continental Airlines
Leadership at United Airlines
Leadership at American Airlines
Southwest's Leadership Transition
Southwest's Top Management Team
Summing Up
Chapter 6:Invest in Frontline Leadership
Chapter 7:Hire and Train for Relational Competence
Chapter 8:Use Conflicts to Build Relationships
Chapter 9:Bridge the Work/Family Divede
Chapter 10:Create Boundary Spanners
Chapter 11:Avoid Finger Pointing-Measure
Chapter 12:Keep Jobs Flexible at the Boundaries
Chapter 13:Make Unions Your Partners,Not Adversaries
Chapter 14:Build Relationships with Your Suppliers
PART 3:Building High Performance Relationships-And Keeping Them
Chapter 15:How the Ten Southwest Practices Reinforce
Chapter 16:Learnign form Southwest-Efforts by American,Continental,United,and JetBlue
Chapter 17:Thriving under Pressure-Southwest's Response to September11and Other Crises
Chapter 18:Impleminting High Performance Relationships in Your Organization
Appendixes
Endnotes
Index
